Returns & Refunds

Changed your mind

You can cancel and return any item within 14 days of the day after it is delivered, for any reason. This is your legal right under the Consumer Contracts Regulations 2013.

• Tell us within 14 days of delivery, then send the item back within 14 days of telling us.
• Return it in the condition you received it: unworn, unwashed, with all original tags, labels, boxes and accessories. You can try it on as you would in a shop.
• You pay for return postage. Use a tracked and insured service, because the item is your responsibility until it reaches us.

If an item comes back worn, washed, damaged or without its tags or box, we may reduce your refund to reflect the loss in value, as the law allows. We will always explain why and send photos.

Faulty, damaged or not as described

If an item is faulty, damaged in transit or not what the listing described, contact us with your order reference and photos. If possible, tell us about transit damage within 7 days so we can claim from the courier; this does not reduce your rights.

• Within 30 days of delivery you can reject the item for a full refund under the Consumer Rights Act 2015.
• After 30 days, we will repair or replace it, or refund you if that is not possible.
• We cover all return postage for faulty, damaged or incorrect items.

How to start a return

1. Email corefugazi@gmail.com or use our contact form with your order reference and the items you are returning. You can also use the model cancellation form below, but you do not have to.
2. We will reply with the return address and instructions.
3. Pack the item securely, with its tags and box, and keep your proof of postage.

Refunds

• We refund within 14 days of receiving the item back, or of you giving us proof that you sent it, whichever is sooner.
• For a full cancellation we also refund the standard delivery cost you paid. If you chose express delivery, we refund the standard rate only.
• Refunds go back to your original payment method through Stripe. Your bank can take 5 to 10 working days to show it.
• We never charge a restocking fee.

Exchanges

Because most pieces are one-offs in limited sizes, we cannot hold items for exchanges. Return the item for a refund and place a new order for the size you want while it is in stock.

Model cancellation form